Hi All
Just got back from the factory and thought I’d share my experience with anyone whose interested.
Dropped my car off 3 weeks ago for some upgrade ‘work’.
Collected today
Rewind to 1 month ago
After toying with ‘aftermarket’ parts/providers and speaking to some of them I decided to speak to the factory to get a balanced view. Spoke to Russell & Rowland at length and after doing the numbers and looking at various pro’s & cons I decided to get the work done by the people who know the car best. With the current 15% discount available to Lotus Club International members the minimal extra cost of going to the factory was far outweighed by the benefits. Got a firm quote for all the work I required & some additional suggested work.
Back to today
Spent an enjoyable afternoon nosing around the workshops & chatting to various people. Blagged a ride with Danny in a 2-11 - what a car . Got to be on my toy list for the near future.
Paid my bill - as per quote. No hassle/haggling etc.
(lost track of how many times I have turned up to pick my car up having not slept for days before wondering what the garage have added to the bill etc )
Got my car back washed & looking like new. Clear explanation of what the new parts would do & anything I needed to do going forward.
Overall a very enjoyable day. You may be wondering when I am going to get to the point.
Here we go
Why do we take our cars to dealers who did not design/develop them in the first place for upgrade work where in most cases costs are very similar & if they go wrong lots more ?
If these other dealers were much cheaper I could understand it but @ �70 per hour including VAT at the factory why would you ?
Ford charge that for my diesel Galaxy
Aftermarket parts can often be as expensive as the original ones but are not necessarily the same quality & could adversley affect other original parts. I’ve done 2 brake ‘upgrades’ using aftermarket products and still ended up buying from Lotus.
The most important thing I learned was that before I do anything else to my car I will call the manufacturer for some advice - which is great value as it’s all free !!!
All of the above is my personal opinion/experience so no death threats please