I seem to remember there being a Complimentary Customer Service at Lotus or something similar… I had my front indicators replaced last year when they fell out (car was out of warranty) and had to fill in a form called Complimentary service???
I only ask because Im trying to find someone at the factory who I can discuss a warranty issue with as the aftersales dept havent replied to any emails
Phil
Try asking for Neil Turner. He kicked Stratstones arse for me.
good luck, i’m no closer to getting my car back on the road after 6 weeks even after a few phone calls!
marc.
good luck, i’m no closer to getting my car back on the road after 6 weeks even after a few phone calls!
marc.
But it’s not Lotus’s fault that you need a new loom is it, as the original wasn’t faulty? Or have I got the wrong of the stick there, Marc?
good luck, i’m no closer to getting my car back on the road after 6 weeks even after a few phone calls!
marc.
But it’s not Lotus’s fault that you need a new loom is it, as the original wasn’t faulty? Or have I got the wrong of the stick there, Marc?
yep, the kit comes with a brand new loom, which was faulty it’s now been 6 weeks and they still have no date for a replacement, i am quickly running out of patience! I really need my car back now as my g/friends megane is off the road and we’ve had to rent a car.
I know for a fact that lotus bods read this board so if you see this you have one seriously peeved customer!!
Plans on the other hand have been great
marc.
Lotus DO NOT reply to any email so you can forget that route.