What a nightmare of a day.
Alternator went pop at Snetterton (just as I was leaving) on Saturday so called the AA.
No problem they said we will send a patrol out. After a bit of arguing about who they think would be able to change an Alternator on an Exige at the roadside, they said the would call back with timing.
Recovery truck turned up at the exact time they said, however speaking to the driver, his company, not the AA, decided to just send the truck, and to send a low ride height freindly version, despite me requesting it the AA said nothing.
Obviously the issue of where the car was to was broached with the AA in the initial call. As it was already 5pm and Nick Whale in Brum would have been closed, it was recovered to my home address in Coventry to be onward moved on Monday.
Monday morning arrives AA refuse to move the car as the 25-30miles is not classed as a local move, they suggest I should have had the car taken to Nick Whale on Saturday night and left there until monday morning, on the road outside! Yeah right, like the car would still have been there 36 hours later.
20 mins of abuseing the AA on the phone got me nowhere (as expected, but it was fun ) I move onto plan B.
Lotus Assistance. As I have still got some warranty (hence why it’s off to the dealers to change the alternator) it comes with breakdown recovery.
So they send out a recovery wagon. Arrives at home and driver whinges on about how he has never seen a car as low as this, is it used on the road etc etc, he basically refuses to uplift and pisses off! Luckily for them I was at work and SWMBO was dealing with them.
On the phone to Lotus Assist again, after a few choice words, they apologise profusely, and go off the abuse the original garage and find a low ride height friendly truck, this takes 45mins. This will then take 75mins to get to my home. SWMBO is walking the kids to school at that exact time so I tell them to wait 30mins before sending the truck.
This it seems was too simple. LA had to call garage 30mins later to tell them to go collect the car. LA couldn’t guarantee they would remember so could I call back in 30mins to remind them .
Considering 1st call to AA was at 8am the car was eventually collected at 1:30pm!
I certainly will not be renewing with the AA in September, so that is ï¿½200 a year they have lost!